I have worked with James and Tokenhelp for many years and it has always been a pleasure. He has worked on complex fulfilment briefs and consistently delivered a service which, in my opinion, is of better quality than you can get from the main names in charity fulfilment.
He gives exceptional account management and always offers suggestions and solutions to develop better processes. I have worked on transferring two projects to Tokenhelp and in both cases it was quick, easy and fulfilment was measurably improved. The size and efficiency of his team means that you can make changes quickly to deliver exactly what is needed.
He has a sound understanding of DM processes and often spotted opportunities which have been missed by creative agencies and DM Managers alike.
If you are looking to outsource I suggest you put him and Tokenhelp at the top of your list.
Database and Supporter Care Manager, Charity, London
Tokenhelp provide an excellent service for our membership renewal mailing. They are flexible, adaptable and responsive to the way we work by using our database and processes.
Supporter Services Manager, Charity, London
We have been delighted with the high standard of Tokenhelp's response handling and donation processing services. They created a bespoke database and reports from our own specification within pre-agreed timescales and have never failed to deliver. Tokenhelp manage our account with efficiency and professionalism, whilst managing to retain that all important personal touch.
General Manager, Charity, Bucks
Thank you for being so helpful, capable and friendly from our first contact with Tokenhelp, and for carrying out the first outsourced response handling for us with such expertise. Your response handling for our 2011 appeal has been, and continues to be, a great success taking a huge amount of strain off our small resources in-house. Thank you.
Senior Fundraising Officer, Charity, Dorset
Tokenhelp handle all of our outsourced appeals. From the outset they were able to tailor a solution that suited our organisation and were always able to accommodate us. I have called them at very short notice to amend some of our appeal responses and they have been very helpful each time. I would recommend them to anyone thinking of outsourcing their response handling.
Office and Facilities Manager, Charity, London
Tokenhelp have provided an excellent service to us helping with the response handling for our smaller and more complicated campaigns and have worked hard with us to make the process straightforward and efficient
Supporter Enquiries Manager, Charity, London
Tokenhelp has been a key provider of services to us for over 10 years. We hold our vendors to very high standards as it is important that they represent us well in the eyes of our customers and it is necessary that they work well with our back office operations in the United States. We are very pleased with the relationship we have with Tokenhelp and have found them to be conscientious and responsive to our every need. We value our relationship with them.
Chief Financial Officer, Training Provider, USA
We are delighted to have worked with Tokenhelp (UK) over the last year. We have found them to be consistently professional, efficient, reliable and trustworthy. In particular we were most grateful to them for the speed and flexibility they demonstrated at the commencement of our business relationship with only a very short transition period.
I have no hesitation in recommending their services.
UK Region Manager, Charity, London
As a long standing customer we have always been very pleased with the level of service and support Tokenhelp provide to us. In particular when our needs have changed suddenly they have always proved flexible in working to accommodate our requirements at the level required by us.
Head of Membership, Trade Union, London
Tokenhelp (UK) instigated a number of significant costs savings for us in the donation handling process. Their facility provides a secure, monitored environment for the processing of donations and their investment in technology provides us with the transparency in donation processing which we require for governance and regulatory/audit purposes.
The account management support has been first class across the team throughout the year and we continue to rely on their high standards of professionalism.
UK Manager, Charity, London
We appreciate Tokenhelp's account management, attention to detail and flexible approach
Supporter Marketing Manager, Charity, Oxford
We have used the services of Tokenhelp since the launch of our UK division. As our home office is located in the US, we needed to secure a reliable business in the UK to handle orders, payments and customer contact. Tokenhelp has provided that service for us and many times went above and beyond to ensure customer satisfaction. I would fully recommend Tokenhelp’s business support services for any business that is looking for reliability and professionalism
Customer Service Supervisor, Greeting Card Publisher, USA
Working with Tokenhelp to serve our clients in the UK has proven a wonderful decision. The commitment to responsiveness and diligence along with the spirit of partnership make working with Tokenhelp enjoyable and rewarding. I would highly recommend their services to any other organization looking to create greater bandwidth and process efficiencies
Vice President North American Operations, Fundraising Consultancy, USA